That reminded me to check mine. I got a "Solution Suggested"!
*reads*
"I am sorry to hear that this issue has occurred to you. Unfortunately, after an extensive investigation we were unable to verify the loss of these items. While we try our best to assist with each and every issue our players experience, we regret to inform you that we are unable to assist in the restoration of your item.
We apologize for the inconvenience this may have caused you.
Sincerely,
GM Rynohat"
WHAT THE FUUUUUUUUUUUUUUUUUUUUUUU!?!?!?!?!?!?!??!?!?!?!?!